FAQ

Orders and Shipping

How long does it normally take to receive an order?

Most orders are shipped within 2–5 days and arrive within 3–12 business days. Depending on your location, some orders can take longer to receive.

How much do you charge for shipping?

We offer affordable shipping rates. Shipping charges for your order will be calculated and displayed at checkout.

How do I track the status of my order?

You should receive a confirmation email which includes a tracking number.

Will you keep my credit card information on file?

Credit card information is not stored on our servers. Any payments made on this website are handled exclusively by PayPal.

Please see our Privacy Policy for more details.

What is the merchant name that will appear on my credit card statement?

This website is owned and operated by Centerfire Press. Your credit card statement may show CFP*CENTERFIRE PRESS as the merchant name (descriptor) for any purchases made on the website awakenedsun.com.

Do you charge sales tax?

We only charge sales tax in regions that we are required by law to collect sales tax.

Do you ship to my country?

We do ship internationally. However, if you run into any issues upon checking out, please contact us at help@awakenedsun.com.

How do you handle international orders?

International orders are processed on a case-by-case basis. If for some reason we cannot fulfill your order, you will be refunded the full amount and sent an email explaining why we cannot fulfill your order.

Note: The customer is responsible for all duties, taxes, and customs fees. Any fees imposed during or after shipping are the full responsibility of the customer. We do not provide refunds for any items returned to us by the carrier due to customer refusal at time of delivery.

Will all my items come in one package?

Typically your order will be consolidated and multiple items will be packaged in as few boxes as necessary. However, certain items may ship from a different location and will therefore arrive seperately.

Note: If any additional shipping charges should arise, those rates will be clearly displayed for you prior to checkout.

Can I change or cancel an order after it has been submitted?

If an order has already been processed then we are unable to change or cancel it. Please contact us at help@awakenedsun.com to explain and be sure to let us know your order number.

What do I do if I entered an incorrect shipping address?

Please contact us at help@awakenedsun.com to explain and be sure to let us know your order number.

I never received my order, now what?

Please contact us at help@awakenedsun.com to explain and be sure to let us know your order number.

Note: If an item is returned to us by the carrier due to an incorrect address provided by you at checkout, or if an item is undeliverable and returned, we do not cover the cost of the item or the initial shipping charges. In such a circumstance, we may offer you a one-time reshipment at a discounted shipping rate, which is to be determined on a case-by-case basis. Multiple reshipment requests due to ongoing address errors may be denied at our discretion.

My question is not listed here, how can I receive sales assistance?

Please contact customer support at sales@awakenedsun.com.

Returns and Exchanges

I need to return an item, how can I receive assistance with my return?

See our Refund and Return Policy and if your question has not been answered, please contact support at help@awakenedsun.com.

What is your return policy?

Our return policy lasts for 30 days.

Please see our Refund and Return Policy for more details.

I received the wrong item, now what?

Please contact support at help@awakenedsun.com to explain and be sure to let us know your order number.

Please see our Refund and Return Policy for more details.

My order arrived damaged, what should I do?

Please contact support at help@awakenedsun.com to explain and be sure to let us know your order number.

I refused delivery due to additional carrier fees, now what?

Please see our Refund and Return Policy for more details.

Note: The customer is responsible for all duties, taxes, and customs fees. Any fees imposed during or after shipping are the full responsibility of the customer. We do not provide refunds for any items returned to us by the carrier due to customer refusal at time of delivery.

Where should I send my return?

Please contact support at help@awakenedsun.com to explain and be sure to let us know your order number so we can issue an RMA and provide return shipping instructions.

Please see our Refund and Return Policy for more details.